Mayora4D Privacy Policy

1 Introduction

Mayora4D operates as an international online gaming platform offering casino games, live dealer tables, sports betting, live football markets, 4D lottery, and related services to eligible players. The platform is accessible primarily to users in Malaysia, and all player-facing services are delivered in English.

Collecting and processing personal information is necessary to create and manage player accounts, verify identities, process MYR and digital asset transactions, comply with anti-money-laundering requirements, deliver responsible gambling tools, and improve the overall player experience. This policy sets out precisely what data is involved, on what basis it is processed, with whom it may be shared, and what rights you hold as a data subject.

2 Definitions

• "Personal data" means any information that identifies or could reasonably be used to identify a living individual, directly or in combination with other data.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
• "Controller" means Mayora4D, the entity that determines the purposes and means of processing your personal data.
• "Player" or "you" means any individual who accesses, browses, or holds an account on the Mayora4D platform.
• "Third party" means any organisation or individual that is not Mayora4D and not the player, including payment processors, KYC providers, game studios, and analytics services.
• "Cookies" means small text files stored on your device by the platform to retain session information, preferences, and usage signals.

3 Data We Collect

Mayora4D collects personal data through direct registration, account activity, payment transactions, device interactions, support communications, and automated technical systems. The categories of data collected include the following:

4 How We Use Your Data

We use personal data only for defined, documented purposes. The primary purposes for which Mayora4D processes your information are listed below:

• Account creation and management: Registering your Mayora4D account, verifying your identity, maintaining profile accuracy, and managing login credentials.
• Payment processing: Facilitating MYR deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and approved digital asset channels.
• KYC and anti-fraud compliance: Verifying age (21+ requirement), confirming source of funds, detecting suspicious activity, and preventing account duplication or identity fraud.
• Game and platform delivery: Processing wagers, settling casino game results and sports betting outcomes, crediting winnings, and managing bonus eligibility and wagering requirements.
• Responsible gambling: Monitoring for problem gambling indicators, enforcing deposit limits, processing self-exclusion requests, and applying cooling-off periods.
• Customer support: Responding to queries submitted through live chat or email, resolving disputes, and maintaining records of interactions.
• Platform improvement: Analysing aggregated usage data to improve game selection, payment performance, site structure, and user experience.
• Legal and regulatory obligations: Retaining transaction records, responding to lawful authority requests, and fulfilling obligations under applicable laws.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have not opted out. You may withdraw consent for marketing communications at any time through account settings or by contacting support.

5 Legal Basis for Processing

Mayora4D processes personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to create your account, deliver game services, and handle payments under the player agreement.
• Legal obligation: Processing required to meet identity verification, anti-money-laundering, and record-keeping requirements under applicable law.
• Legitimate interests: Processing for fraud detection, platform security, responsible gambling monitoring, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where consent has been given and may be withdrawn at any time without affecting service delivery.

6 Sharing and Disclosure

Mayora4D does not sell personal data. We may share your information with the following categories of recipients, strictly to the extent necessary for the purpose stated:

• Payment processors and financial institutions: Entities that facilitate your MYR deposits and withdrawals, including banks, e-wallet operators, FPX networks, and blockchain infrastructure providers.
• Identity and KYC verification providers: Third-party services that assist in confirming identity documents, age, and source of funds for compliance purposes.
• Game software studios and content providers: Licensed providers of casino games, live dealer streams, and sports data feeds who receive necessary technical data to deliver game outcomes and settle wagers.
• Analytics and performance services: Aggregated and anonymised data may be processed by analytics tools to measure platform performance. Individual player data is not shared in identifiable form for analytics purposes.
• Legal and regulatory authorities: Where required by a lawful court order, regulatory investigation, or anti-money-laundering reporting obligation, personal data may be disclosed to relevant authorities.

7 Data Retention

Mayora4D retains personal data for as long as your account remains active, plus any additional period required by legal or regulatory obligations. The following general retention principles apply:

• Identity and KYC records are typically retained for a minimum of five years following account closure, in line with standard anti-money-laundering requirements.
• Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years from the date of each transaction.
• Gaming activity logs are retained for the duration of account activity and for a defined period after closure for dispute resolution and regulatory purposes.
• Support communications are retained for a period sufficient to resolve related disputes and as required by applicable law.
• Self-exclusion and responsible gambling records are retained for the full self-exclusion period plus a reasonable period after its expiry to prevent inadvertent re-enrolment.

When personal data is no longer required for the purposes it was collected and no legal retention obligation applies, Mayora4D will securely delete or anonymise it.

8 Security Measures

Mayora4D applies technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and Mayora4D servers.
• Encryption of sensitive stored data, including identity documents and financial records, at rest.
• Role-based access controls that restrict internal access to personal data on a need-to-know basis.
• Monitoring systems that detect and alert on anomalous login activity, transaction patterns, and potential security incidents.
• Regular security assessments and vulnerability reviews of platform infrastructure.

While Mayora4D maintains strong security practices, no system is entirely immune to risk. Players are responsible for keeping their login credentials confidential and notifying support immediately if they suspect any unauthorised access to their account.

9 Cookies and Tracking Technologies

Mayora4D uses cookies and similar technologies to enable platform functionality, maintain session continuity, and gather anonymised usage data. The types of cookies used on this platform include:

• Strictly necessary cookies: Required for the platform to function, including maintaining your login session and securing your account activity. These cannot be disabled without affecting core functionality.
• Functional cookies: Store your language preference, display settings, and other interface preferences to improve your experience across sessions.
• Analytics cookies: Collect aggregated, anonymised data on how players navigate the platform, which pages are most visited, and where technical errors occur. This helps us improve performance and layout.
• Security cookies: Help detect and prevent fraud, account takeover attempts, and bot activity by associating sessions with verified device fingerprints.

You may control non-essential cookies through your browser settings. Disabling all cookies may prevent some features from operating correctly. For further guidance on managing cookies, refer to your browser's help documentation.

10 Your Rights

As a player on the Mayora4D platform, you hold the following rights in relation to your personal data. Requests may be submitted via live chat or by emailing our support team, and we aim to respond within a reasonable period:

Some rights may be subject to conditions. For example, requests for erasure may be declined where Mayora4D is legally required to retain records. We will explain any applicable limitations when responding to your request.

11 Minors and Age Verification

Mayora4D strictly prohibits access by persons under the age of 21. We collect date of birth at registration and apply identity verification checks to confirm that each player meets the minimum age requirement before account activation. This is not a courtesy measure — it is a core compliance obligation that Mayora4D takes seriously.

If Mayora4D becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately suspended and the data will be deleted in accordance with applicable law. Parents or guardians who believe a minor has registered on the platform should contact support immediately.

12 Changes to This Policy

Mayora4D may revise this Privacy Policy from time to time to reflect changes in data processing practices, platform functionality, applicable law, or regulatory guidance. The revised effective date will be displayed at the top of this page. Continued use of the Mayora4D platform after a revision takes effect constitutes acceptance of the updated policy.

Where changes are material — for example, where we introduce a new category of data processing or a new sharing arrangement — we will make reasonable efforts to notify active players before the change takes effect.

13 Contact Us

If you have questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how Mayora4D has handled your personal information, please reach out through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the Mayora4D platform.
• Email: Our support address is displayed as plain text only — [email protected] — and is not a clickable link.
• Response time: Email enquiries relating to privacy matters are typically addressed within 2 business hours during standard operating periods.

For questions specifically about the Terms & Conditions governing your account, or about Responsible Gambling tools available to you, please visit the relevant pages on this site.